Effective Date:01 January 2020

1. Acceptance of Terms

These Terms & Conditions (“Terms”) govern access to webappsservices.com and the professional services offered by Web Apps Services (“we”, “us” or “our”).

By using the website, submitting an enquiry, approving a proposal, paying an invoice or using our services, the user or client agrees to these Terms together with the applicable proposal, Statement of Work (“SOW”), Client Policy and Privacy Policy.

2. Services

We may provide website and application development, SaaS engineering, AI agents and RAG solutions, API development, automation, integrations, database services, cloud deployment, maintenance and technical consulting.

Availability and exact deliverables depend on the signed proposal or SOW.

3. Eligibility and Authority

A person accepting these Terms for an organization represents that they are authorized to bind that organization.

Users must provide accurate information and use the website and services only for lawful business purposes.

4. Proposals and Scope

A proposal is valid for the period stated in it, or 15 days if no period is stated.

The approved proposal or SOW defines scope, assumptions, milestones, fees, dependencies and acceptance criteria.

Any item not expressly included is outside scope. A change becomes effective only after written approval of its cost and schedule impact.

5. Client Responsibilities

Provide complete requirements, lawful content, credentials, access, feedback and approvals on time.

Designate an authorized contact and provide consolidated instructions.

Review content, calculations, workflows, permissions and integrations before launch.

Maintain rights and permissions for all supplied content, data, systems and trademarks.

Maintain secure accounts, backups, licences and subscriptions unless separately contracted.

6. Fees, Taxes and Payment

Fees and milestones are stated in the proposal or invoice.

Unless agreed otherwise, an advance is required before work begins and final payment is due before launch, source-code handover or transfer of deliverables.

Applicable taxes and third-party charges are additional unless expressly included.

We may pause services while an invoice is overdue.

7. Third-Party Services

Domains, hosting, cloud services, APIs, payment gateways, AI providers, email/SMS services, themes, plugins, licences and marketplaces are controlled by third parties.

Their availability, pricing, policies and changes are outside our control.

The client is responsible for accepting and maintaining required third-party accounts and charges unless otherwise agreed.

8. Timeline and Delays

Delivery dates are reasonable estimates.

Scope changes, delayed payments, missing content, late approvals, third-party issues and events outside reasonable control may extend the schedule.

We will communicate material delays, but are not liable for delay caused by the client or external providers.

9. Testing and Acceptance

The client must test deliverables against the agreed requirements and report reproducible defects within the proposal’s acceptance period, or seven days if none is stated.

A new feature or preference change is not a defect.

Launch approval, production use or failure to provide a detailed rejection within the review period may constitute acceptance.

10. Intellectual Property

The client retains its pre-existing materials and data.

Following full payment, rights in custom deliverables transfer or are licensed as stated in the proposal.

We retain pre-existing code, reusable components, tools, templates, methods and know-how.

Open-source and third-party materials remain subject to their licences.

No rights transfer while fees remain unpaid.

11. Portfolio Use

Unless prohibited by a confidentiality agreement or written request accepted before the project begins, we may identify a publicly launched project and use non-confidential screenshots, descriptions, links and technology summaries in our portfolio and proposals.

12. Confidentiality and Data Protection

Each party will protect confidential information with reasonable care and use it only for the engagement.

Personal data is handled according to our Privacy Policy, applicable law and any project-specific data-processing agreement.

The client is responsible for the lawfulness of data and instructions supplied to us.

13. AI-Enabled Features

AI output may be inaccurate, incomplete or unexpected and must be reviewed before important decisions or publication.

Model behaviour, availability and costs may change.

Unless expressly agreed, we do not guarantee a particular accuracy level, business result or uninterrupted AI-provider availability.

Clients must not supply restricted data to an AI feature contrary to the agreed configuration.

14. Acceptable Use

The website and services must not be used for unlawful activity, fraud, impersonation, malware, unauthorized access, spam, deceptive marketing, rights infringement, exploitation, harmful content, prohibited surveillance or unlawful personal-data processing.

We may refuse or suspend work presenting legal, security, ethical or platform-policy risks.

15. Security

We apply reasonable security practices appropriate to the agreed scope, but no online system can be guaranteed completely secure.

Unless covered by a maintenance agreement, the client is responsible after handover for credentials, user access, updates, licenses, backups, monitoring and incident response.

16. Support and Maintenance

Support is limited to the duration and scope stated in the proposal.

Defect support does not include new features, content changes, client modifications, expired licences, unsupported upgrades, malware, compromised accounts or third-party outages.

Ongoing maintenance requires a separate plan.

17. Cancellation, Suspension and Refunds

Either party may cancel according to the applicable proposal or agreement.

The client must pay for completed work, reserved resources and non-refundable third-party costs.

Completed or approved milestones are normally non-refundable.

We may suspend or terminate services for overdue payment, unlawful use, abusive conduct, security risk or material breach.

18. Disclaimers

Except for express commitments in a signed agreement, the website and services are provided on an “as available” basis to the extent permitted by law.

We do not guarantee specific rankings, traffic, revenue, uninterrupted availability, permanent third-party compatibility or error-free operation.

Information on our website is general and is not legal, financial, tax or regulatory advice.

19. Limitation of Liability

To the extent permitted by law, neither party will be liable for indirect, incidental, special or consequential loss, including loss of profit, opportunity, goodwill or data.

The final liability cap, exclusions and exceptions for a client engagement should be stated in the signed proposal or services agreement and reviewed by legal counsel.

20. Indemnity

The client will be responsible for third-party claims arising from unlawful client content, data, instructions, misuse or infringement, except to the extent caused by our proven breach.

Any indemnity process, control of defence and financial limits should be finalized in the project agreement.

21. Governing Law and Disputes

These Terms are governed by the laws of India.

The parties will first attempt good-faith resolution.

Unresolved disputes will be subject to Delhi Court, India, subject to mandatory applicable law.

22. Changes to These Terms

We may update these Terms for future use when services, practices or legal requirements change.

The current version will be posted with its effective date.

Changes to an already signed project require the process stated in the project agreement.

23. Contact

Questions about these Terms may be submitted through our contact page or by email.

Web Apps Services

Website: webappsservices.com/contact

Email: hello@webappsservices.com