Effective Date: 01 January 2020

1. Introduction

Web Apps Services (“we”, “us” or “our”) respects privacy and is committed to handling personal data responsibly.

This Privacy Policy explains how we process information when a person visits webappsservices.com, submits an enquiry, requests a proposal, becomes a client, subscribes to communications or otherwise interacts with our services.

2. Information We May Collect

Identity and contact information: such as name, business name, email address and phone number.

Enquiry and project information: including requirements, messages, documents and requested services.

Commercial and transaction information: such as proposals, invoices, payment status and tax details. Complete payment-card data should be handled by the payment provider, not stored by us unless expressly stated.

Account and authentication data: for client portals, where applicable.

Technical information: such as IP address, browser, device, operating system, referring page, access time and security logs.

Usage and preference information: collected through cookies or similar technologies, subject to available choices.

Support communications: feedback and records required to deliver or improve services.

3. How Information Is Collected

Information may be collected directly from the person, from an authorized representative or employer, automatically through the website, from service providers, or from public and lawful sources relevant to a business enquiry or project.

4. Purposes of Processing

Respond to enquiries, prepare proposals and communicate about requested services.

Create and manage client relationships, projects, accounts, invoices and support requests.

Deliver websites, applications, APIs, AI solutions and related professional services.

Secure, monitor, troubleshoot and improve our website, systems and services.

Meet accounting, taxation, legal, regulatory and dispute-management obligations.

Send service updates and, where permitted or consented to, relevant marketing communications.

Detect misuse, fraud, security incidents and violations of applicable terms.

5. Consent and Lawful Processing

We process personal data for lawful purposes using consent or another basis permitted by applicable law.

Where consent is relied upon, it should be free, specific, informed, unambiguous and capable of withdrawal.

Withdrawal does not affect processing already lawfully completed and may limit services that require the information.

6. Cookies and Analytics

The website may use essential cookies for security, forms, sessions and preferences, and optional analytics or marketing technologies only as configured.

A cookie notice should identify the actual categories, providers, duration and available controls.

Disabling certain cookies may affect website functionality.

7. How We Share Information

We do not sell personal data.

Information may be shared only as reasonably necessary with hosting, cloud, email, analytics, payment, accounting, security, support and professional-service providers; authorized project personnel; a client organization where the person acts on its behalf; authorities where lawfully required; or a successor in a genuine business reorganization.

Providers should be contractually limited to appropriate purposes and security obligations.

8. AI-Enabled Services

If an enquiry or project uses an AI provider, relevant input may be processed by that provider according to the selected service configuration and contract.

Confidential or personal information should not be submitted to public AI tools unless expressly authorized.

For client projects, roles, data use, model settings, retention and subprocessors should be documented separately.

9. International Processing

Some service providers may process information outside India.

Where this occurs, we will seek to use lawful arrangements and appropriate contractual, organizational and technical safeguards, subject to applicable government restrictions and the actual provider configuration.

10. Data Retention

Personal data is retained only as long as reasonably necessary for the stated purpose, contractual obligations, support, security, accounting, taxation, legal claims and applicable retention requirements.

Actual retention periods must be documented internally.

Data may be deleted, anonymized or securely archived when no longer required.

11. Security

We use reasonable technical and organizational measures appropriate to the nature of the data and service.

Measures may include access controls, least privilege, secure credential handling, encryption where appropriate, backups, logging, patching and vendor review.

No internet transmission or storage system can be guaranteed completely secure.

12. Individual Rights and Requests

Subject to applicable law and verification, a person may request information about processing, correction or completion of personal data, erasure where appropriate, withdrawal of consent, grievance handling and nomination rights available under applicable law.

Requests should be sent to the privacy contact listed below.

We may retain information where legally required or necessary for legitimate claims and security.

13. Children’s Data

Our business services are not directed to children.

We do not knowingly seek personal data from children.

If a service is expected to process a child’s data, age assurance, verifiable parental consent and restrictions applicable to children must be designed and agreed before processing begins.

14. Third-Party Links

The website may link to external sites or services.

Their privacy practices are controlled by their operators, and users should review the relevant policies before providing information.

15. Grievances and Contact

Privacy questions, rights requests or complaints should be submitted through our contact page or by email.

Web Apps Services

Contact: webappsservices.com/contact

Email: hello@webappsservices.com

16. Changes to This Policy

We may update this Privacy Policy when our services, providers or legal obligations change.

The latest version will be posted with its effective date.

Material changes may be communicated through the website or an appropriate direct channel.